General Shipping Policies
Orders will generally be processed and ready for shipment within twenty-four (24) hours of the time the order is placed; however, we do not process or ship orders on Saturday, Sunday or on holidays.
Customers will receive a confirmation email upon order completion, and a second email when the order has shipped, which will include tracking information.
All domestic orders are shipped express via FedEx 2Day, including Alaska and Hawaii. Orders placed Monday through Friday before 12 p.m. EST will be shipped on the same day. Orders placed on Saturday, Sunday or a holiday will be shipped on the next business day. FedEx 2Day delivers only on weekdays.
In the rare event your package takes longer than expected to arrive, reach out to firstname.lastname@example.org. We'll be glad to make it right.
All international orders will be shipped via USPS Priority Mail International, where prices vary by destination.
Due to shipping restrictions, Adhesion Kit, Glue, and Primer Pen are not eligible for international shipping.
Monday to Friday 8 a.m. - 5 p.m.
email@example.com | 866-644-8600
To help us expedite your request, please make sure to include your order number and a detailed explanation of the issue you’re experiencing. If you do not reach someone by phone, you must leave a voicemail to receive a call back.