General Shipping Policies
Orders will generally be processed and ready for shipment within twenty-four (24) hours of the time the order is placed; however, we do not process or ship orders on Saturday, Sunday or on holidays.
Products are shipped via USPS Priority, UPS Ground, UPS Express 1-2 Day Shipping and USPS Priority Mail International. Only UPS Express offers guaranteed delivery dates.
Customers will receive a confirmation email upon order completion, and a second email when the order has shipped which will include tracking information.
If you require an expedited freight option, you may upgrade to UPS Express 1-2 Day Shipping. Orders placed Monday through Friday before 12 p.m. EST will be shipped on the same day. Orders placed on Saturday, Sunday or a holiday will be shipped on the next business day.
In the rare event your expedited package takes longer than the expected days to arrive, we will be glad to reimburse your shipping charge. Please reach out to firstname.lastname@example.org.
Shipping Restrictions on Adhesive Products
Due to their adhesive nature, our Adhesion Kit, Glue, and Primer Pen are all classified as potentially hazardous materials by our shipping carriers and must be sent via ground shipping. Because of this restriction, these items will only ship with UPS Ground and cannot be shipped to a PO Box, or international address.
All international orders will be shipped via USPS Priority Mail International. Prices vary by destination but start at $45.95. As noted above, our Adhesion Kit, Glue, and Primer Pen must be sent via ground shipping, so they are not eligible for international shipping.
Monday to Friday 8 a.m. - 5 p.m.
email@example.com | 866-644-8600
To help us expedite your request, please make sure to include your order number and a detailed explanation of the issue you’re experiencing. If you do not reach someone by phone, you must leave a voicemail to receive a call back.